To start using your 3CX desktop app that has been preinstalled on your work computer, you must first go through the self-provisioning process.
To sign in, go to https://3cx.escondido.org/webclient
The 3CX App is an easy-to-use intuitive softphone and companion application for your communication needs. The interface consists of a main content search box, main content window, and lefthand side navigation. See the image below for a quick reference of items.
The 3CX App can control your desk phone, smartphone, or softphone. These options are available through a drop-down located within the dialer. The dialer is accessible by clicking the icon on the upper right-hand side. In the first example, the Desk phone would be controlled by the 3CX App with the options to switch to the Browser extension (Softphone) or Smartphone App.
located in the top navigation menu. This searches the entire directory and is what we recommend using. Alternatively, you can search more curated lists within the people pane. Please be aware that these lists will not include main lines and general numbers. They do however give you more options such as initiating Chat, Webconference, Voicemail, etc.
During a call you can use the 3CX webclient/softphone to perform various call control actions. Easily hold, mute, start a new call, create a conference, transfer, record (if available) all at the click of a button.
3CX also includes direct and group chat capabilities available in the chat window . Beyond messaging and sharing files with colleagues, there are options to add interactive chat options on web pages, such as the one featured on the 3CX training pages and the IS Helpdesk Pages that can get routed to a queue of people. Contact Information Systems for more information. To initiate a new chat, you can go directly to the chat window and click the plus button and choose from "Start Chat" or "Create Group Chat" and select the desired colleagues. You can also click the chat icon to direct message people when using the search/ Team windows.
Before you set off, there are a few settings we recommend you go and change.