What is 3CX?

SNOM Desk Phone

• Customized 1-minute training clips. Click the blue-button below.
• Answering Calls:
  • When ringing picking up the handset will answer the incoming call.
  • pressing the speaker/ headset button will answer the incoming call
  • pressing the and keys will answer and end calls. This is especially useful for call waiting.
• Identifying Calls:
  • Calls are identified via caller ID
  • Calls from public numbers or menu transfers have a name identifier prepended to the caller ID. No longer will calls be identified by line keys. Click Here to learn more about this change.
• Voicemail
  • To access voicemail you can press the "retrieve" button or dial 9999.
  • By default, you will receive voicemail to e-mail. A copy of the voicemail will also be stored on the phone system for 30 days and the "retrieve" light will be light up.
  • In order to be listed in the dial by name directory, you must record your name. Click Here for instructions.

The 3CX Desktop App & Softphone

• Log in to the Web Client:
  • Go to https://3cx.escondido.org/webclient
  • Login using the Microsoft button and your standard city credentials.
• Activate the 3CX App:
  • The 3CX App is preinstalled on your work computer.
  • Log in to the Web Client
  • Click the button within the 3CX webclient and then click provision on the pop-up

Web / Audio Conferencing

• Create an ad-hoc conference:
  • Open the Web Client and click on “WebMeeting”.
  • Allow WebMeeting to access your camera and microphone and click “Join Now”.
  • Click on the participants' button to invite by email or get your shareable meeting room link.

• Schedule a Conference:
  • Open the Web Client and click “Schedule Conference”.
  • Select the type of conference; “Audio” or “Video”, then select “Later” and enter the date and time of the conference.
  • Fill in the details, select “Desktop Outlook (.ICS)" click “Create Meeting”. The link shown in the 3CX web client is for the meeting organizer ONLY.
  • Download the calendar item, open it with outlook and add your meeting participants. The participant links and dial-in numbers are all within this file.
  • Tip: for reoccurring meetings you can schedule the 3CX date in a year in the future then modify the downloaded ICS file to be reoccurring.

• Turn any call into a conference:
  • During the call, select “Conference” in the Web Client call pop-up, browser extension, or app call screen.
  • Search by name or extension, or add a phone number.
  • Select your participant/s and they will be automatically dialed.